Before I let the day get away from me, I very much need to write.
For about a month, I’ve done a handful of gigs from Instawork. They’ve involved being “event staff” for Taylor Swift concerts and, last night, Bands of America, where I dutifully manned an escalator for 7 break-less hours.I also broke down and loaded equipment after an international food-cooking and awards event. The displayed hours you’re supposed to work haven’t matched up once. The job descriptions are woefully incomplete or misleading. The pay is never higher than $18/hr, but more likely $14-$16. I live at least an hour away from the companies utilizing the app.
At the event breakdown, we were initially tasked with wiping down greasy, milk-spoiled heater rack containers, outside in the cold, with a handful of rags and sanitary wipes, and no running water. So, those didn’t really get clean. We mostly moved things like tables, boxes, mats, banners and poles, and cheap furniture from one side of the convention space to the other. There’s no formal leadership structure, so an emotionally unwell obnoxious guy who can’t help but to drag from his cherry cigar every few minutes might be “in charge” because he’s familiar to the client.
Now, you can be on your feet the entire shift, 8-12 hours. You can have no idea when/if you’re getting a break or be on break longer if they can’t proceed with something, say, because the union members need to complete a task first. You might have 5 to 10 not-really bosses who will pop up and question what you’re doing in any moment, like I did when, “I can’t have you sitting here on your phone” guy clashed with the girl who literally told me 2 minutes ago to go on break 2 hours into my shift. They might ask for volunteers for a position and then find out, because of the population they’re employing, 2 got fired an hour in, 1 is too high to work, and a family emergency pulled a supervisor back home, so can you shift over to another thing instead? Thank you for your help. (As though you’re not getting paid.)
I don’t know how other people feel, but I feel like trash. I feel like the left-overs that a company is trying to collect off plates and call a meal. It’s an entitled class-based feeling. The things I observe in these environments are typical of low-income work. It’s a tense, brooding, barely-contained chaos at all times. The expectation is to repeat, “It is what it is” and, “I give it up to God” ten thousand times until your shift is over.
As I was putting down a set of tables, a shelf edge hit the bridge of my nose. As I was walking with a large box, I shin-kicked a big black electrical device. I mangled my shins on a few other things during the warehouse gig. I wore callouses into my pinky toes and had sore feet for days after walking around in my only black shoes well past their expiration. I had an old-man hunch reminiscent of my grandfather when he used to go on walks.
Part of what informs feeling like trash is the lack of communication or clear expectations. When I first arrived at the Taylor concerts, they had us standing around for up to an hour after when we were supposed to clock in. That means you show up early enough to park 15 minutes away, walk to get there early, wait around for an hour, and then think you’re not getting paid. Yesterday, the clock-in supervisor explained she clocks everyone in at the shift-start time regardless of when we actually get out and start working. The missing clarity on this foments frustrated comments from others waiting and contributes to the overall poor-person angst.
The next is the details like being given a jacket you're not convinced was washed after last shift. It's them providing a hole-in-the-wall “break room” that’s a pass-through storage and large-equipment moving space, which, last night was left open to the cold so band equipment could be moved through.There’s one elementary-school seating table, the ones with the 8 circle attached seats that fold and roll, and maybe 15 people will be on break, so you can sit on the concrete, stand more, or chance an electrical box is sturdy. It's finding your own jacket on the floor after your shift because you had to leave it on a rack of everyone else's who can't be bothered to care or pick it up when they knocked it off.
You can feel each supervisor’s general exhaustion. The largest one had a conversation with someone that went like this,
“Are you already checked in? Why do you have a uniform on if you’re not checked in?”
::mumbles, silence, blank stare::
”Were you here earlier? Did you take your uniform home?“
::Points in the distance, mumbles something about someone who checked him in::
”Okay, but how do you have a uniform?“ ”Are you from the first shift?“
::Mumbles::
”Were you working earlier today?“
”Yes.“
”Okay, we need to get you checked out, go down there and turn stuff in.“
It was longer than that and the questions were asked several more times.
Then, like far too many things in modern life, you’re constantly being rated. If you show up early, do everything asked of you, but slip in any way or just rub someone the wrong way, you might open your app after an exhausting shift to find out you got a ”1-star“ rating, mocking you in the face of your otherwise 5-stars. You don’t know who it came from, why, but it’s an invitation to micro-analyze your every interaction with coworker and supervisor alike. It’s also a not-so-subtle suggestion that your job is eat shit, like it, and ask for more, not have any reasonable human expression about the conditions or chaos. To what extent these ratings have any real impact on whether a shift is offered to you or an employer is willing to hire is unclear, but you have no reason to assume the best.
Gig work is akin to “scabbing” to me. Each shift you’re undermining how your culture might otherwise approach labor, time, or what to do if you break your nose or ankle working for someone. You’re essentially constantly begging for mercy. You hope the tipper is in a good mood. You hope the spot you’d otherwise stand in for 8 hours has a chair. You hope you don’t get too hurt or looked at like a “problem” who can’t hang and deal. You hope that ambiguous 1-star rating won’t haunt you indefinitely. As such, you look for little reprieves.
The first day of the cooking competitions and awards, they were still taping while we were tearing things down around them. You, broke, having driven an hour and 20 minutes for maybe* $120, get to scrub spoiled-milk smelling containers, then pass by the scent of the best-smelling food all day. On day two, when filming is done and the cooking competitors are wrapping up their make-shift kitchen areas, if one passes you a world-class brisket, you’re going to eat it, and in my view, deservedly so. Of course, you’re then going to illicit a shitty comment about the “time crunch” (mysteriously absent until now) we’re under, and, “You’ve already had breaks,” from the also-gigging guy pretending to be in charge. What would the under-class be without petty internal squabbles about who is or isn’t really working* as they resent that you took 2 minutes to enjoy the luck of your cold scraps?
Each shift, I find talkers. I generally get people talking, so I’m willing to believe it’s a me thing, but each person comes with a large backstory, opinions, and way in which it really sinks in why this is the kind of work they are doing. There’s sometimes a baseline class-indicated short temper and aggression. It’s stories told through crooked or moldy teeth and bad breath. It’s lengthy theories and explanations for “the system” which, you know they haven't spent any real time or effort building a case for, but is on the back of personal experience, rumors, and cultural truisms.I’ve been told cancer isn’t a real thing, been schooled on vaccines by someone who was adamant about their capacity to google. I learned of a gentleman’s chronic strained testicle situation that the military offered to pay to fix, but he was wavering because of how much he enjoyed smoking weed. I think I got him to understand how scary and consequential chronic pain can be though, so he might actually choose wisely after our talk. I heard a story of someone raped, ignored, abused and labeled, and forced to engage with her attacker every day for years afterwards. She now plots revenge and finds the strength to barely keep it together. There’s the guy who was retired from administrative work who just likes interacting with people and doesn’t want to sit at home. There’s the guy with, allegedly, 20 properties across Indiana and Ohio, some worth more than homes in Carmel, but for reasons I can’t discern was stuck, just like me, waiting for the endlessly self-congratulatory Avon marching band to get the fuck off the field and go home.
The handful of women, in particular, who could see the less-than enthused look on my face as the night dragged on who said something like, “Thank you for being here! I know it’s a long night!” I think this is what pissed soldiers off who get “Thank you for your service” lol. If you cared, you’d be polite and leave. If “The system” cared, it’d have me off at the stated time. If “society” cared, I wouldn’t resent having my time bled because I’d be getting paid enough and live close enough to where I work that I wouldn’t be getting home at nearly 3 AM. I would have had a break and snack in a basically acceptable space and not been left adrift indefinitely on no information. If you’re the kind of person to thank the tired or grumpy gig-worker after you’ve overstayed your welcome, you’re rubbing salt in the wound.
I’ve referenced several people with what I would consider debilitating conditions, in one form or another, from which I don’t suffer. I’m not sick. I’m not proud of what I don’t know or understand. Teeth aren’t rotting out of my mouth. I haven’t been raped, labeled an addict, and treated with naivety or ambivalence for years as I beg for help while my abuser mocks me in real time. I’m not even, necessarily, married to the nature of a gig style or environment, as I start back in towards my white-collar 40-hour space early tomorrow.
My goal, is never, to merely complain or lose perspective. If sitting around and waiting or driving late as though I don’t prefer to stay up all night, is the worst thing that happens to me for $150, no one’s crying for me. Therefore, my goal is to hopefully paint a picture of the nature of our cultural narrative disparities. The people at the bottom of the income, neighborhood, options, or general capacity to be much beyond frustrated meat to be shuffled around occupy an entirely different universe of expectations, language, and ultimately values that guide their decision-making.
If you ever presume to be “well-meaning” or a “problem-solver” or from a place, like Avon, where your band has more spent on it in a week than the person who helped you to your seat will make in a year, where would we even begin to bridge that gap? You don’t “fight for $15,” you demand $30. When you’re auditing, well first you bother to audit, where tax dollars are going, you’re investing in schools and healthcare. When you’re organizing, you start local with simultaneous lines into a broader federal or cultural vision. Then, you stay on that message and effort for decades.
I’ve been offered a dozen opportunities to view myself through the lens of the culture which breeds gig work. I’d be reasonable in walking away with a conclusion that my time doesn’t matter. What I know or whether I’m competent at my role is secondary to occupying the space in service to a performative agenda. Regardless of who I’m working with or where they are coming from, I will need to accept their “rating” and live in fear of unfair scrutiny and punishment if I get out of line. And the way to cope? Chronically engage in it, like you’re addicted, until you normalize the self-abuse. Silence and shit-eating become wise moral virtues. Criticism, not genuine criticism of an operation or “the system,” but of yourself, your others in your small ilk, becomes the self-corrective.
It doesn’t take some mastermind evil cabal to orchestrate things this way. Attention is limited in every human brain. Rich people are doing rich-people shit, not slaving away over how to cut you 1,001 times when 2 or 3 normative language strokes or business practices will set you to task cutting yourself indefinitely. It’s the same reasons and forces that find normative balance which undermine my faith that people will change or fight or better account wholesale. Trump got elected. People want to blow shit up. But Trump isn’t going to blow up the systems that keep them oppressed, just more of the extremely fragile things that barely contribute to keeping them going. Fuck, maybe ironically this is what provokes a proper revolution? I doubt it, but one can dream.